Compensation in case of delay
If your train is delayed or canceled, you may be entitled to compensation.
Customer service
Find answers quickly among our frequently asked questions or get help directly from our chatbot, Mälar-Märta, via the chat bubble in the corner of the page. You can also contact us for personal assistance.
Customer service
Find answers quickly among our frequently asked questions or get help directly from our chatbot, Mälar-Märta, via the chat bubble in the corner of the page. You can also contact us for personal assistance.
Frequently asked questions
Here you can find answers to common questions about your journey with us.
Chat via Messenger
We are available on Facebook and happy to answer your questions via Messenger during our opening hours.
Do you have feedback or questions? We always strive to improve and are happy to hear your thoughts.
Opening Hours
We are available by phone and Messenger:
Weekdays: 06:00–20:00
Weekends: 07:00–19:00
Phone number: 0771-22 44 40
When you call, you will be given the following options:
1️⃣ Delayed or canceled journey*
2️⃣ Other questions
*By selecting option 1, you can rebook your journey in case of a delay with Mälartåg for Resplus tickets. This service is available 24/7.
Resplus is a ticket for combined journeys with multiple transport companies.
We can also help you with
Escort
If you have a physical impairment and need help to and from the train or when changing trains, you can book an escort.
Book escortReplacement Bus Stops
Here you can find Mälartåg stations and their respective replacement bus stops.
Replacement bus stopsLost and found
Sometimes misfortune is around the corner. Read more about how we can help you find and retrieve your lost item.
Lost and foundClaims for damages
Information and contact information for you who have suffered an injury or had some of your belongings damaged during the trip.
Claims for damages